Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kirstiedesigns@gmail.com. We will provide return address.
If your items arrive damaged we may ask for photos to be provided.
If you change your mind, returns are at the cost to the buyer and we ask that a tracking service is used. If the item arrives damaged we will provide the postage label free of charge.
You can always contact us for any return question at kirstiedesigns@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kirstiedesigns@gmail.com.
We offer every customer a 14 day money back guarantee on your order. You will need to return the artwork to the artist using tracked and insured postage. There will be no restocking fee.
Please note the following is required for a returns request to be accepted:
- it has to be less than 14 days since you have received the artwork
- the artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
- please note artworks must be carefully readied for return shipment in their original packaging* in order to qualify for a refund
- it is important therefore that you take care when unpacking received artworks
For artworks that arrived damaged we ask for a photo of the damage to be provided so that the artist can learn more about what went wrong with their particular shipment.
*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.